“Mac App Store error 500: An Error Occurred During Purchase” is one of the most frequent notifications which you can encounter while trying to sign in and purchasing something. If you have already faced the issue and want to know the detail troubleshooting process, and want to fix it, then try to follow this article till the end. It consists of several guidelines to resolve the matter on your own. But before going on that part, at first, let’s focus on the symptoms for this particular error.

Symptoms of Mac App Store Error 500

Your system can inform you about this error using several messages, which are listed below:

• “Could not connect to server.”
• “We could not complete your request.”
• “There was an error in the App Store. Please try again later.”

In case you encounter Mac App Store error 500 along with the “Cannot Connect to App Store” message, then keep reading this article. Therefore, read the write up carefully and fix the matter on your own.

Effective Fixes for Apple Error 500

Here are some easy methods using which you can resolve the matter with ease. Try to follow them carefully.

Method 1:

1. In your Mac, tap on the System Preferences icon. Once done, choose the Apple menu as well as invoke in the System Preferences. Once done, tap on the iCloud.
2. After that, try to sign out of your iCloud account from your mac. To do so, tap on the Sign Out button. Here, you will be prompted to provide the iCloud data, you might have to provide a copy.
3. After signing out, you have to wait for sometime. Also, exit from the App Store. Once done, relaunch the App Store application and sign back in by tapping the Sign In button which is situated at the bottom left corner.

Now, check whether you are able to troubleshoot the error or not. If not, then follow the alternative method discussed below.

Method 2:

If you are unable to resolve the matter even after trying the previous method, then try to follow the steps mentioned below.

1. At first, launch the Apple App Store using your Mac.
2. Once done, tap on the option named Store and sign out from this page.
3. After that, sign in again.

Now, check the status of the error. If it continues, then try the next solution.

Method 3:

In case you encounter this error due to corrupted preference files, then try to follow these steps mentioned below:

1. To begin, quit all the applications on your Mac which you are using at present.
2. After that, open the Finder app.
3. Tap on the option named GO as well as Go to the Folder.
4. Insert ~/Library/Preferences/. Then, choose the option named Go.
5. Here, you have to find 3 files: com.apple.storeagent.plist, com.apple.appstore.plist, com.apple.appstore.commerce.plist.
6. Now, delete these files one by one and restart your Mac.
7. Finally, open the App Store again and try to download the app.

Now, you will be able to resolve the matter on your own. If it persists, then try to follow the next method to resolve the matter.

Method 4:

You can also go through the steps mentioned below to resolve this particular error:

1. Open the Terminal app.
2. In there, type the command “open $TMPDIR../C/com.apple.appstore/” and hit Enter to continue. You will see the com.apple.appstore folder.
3. Once done, try to delete everything located within this folder. But make sure not to delete files outside of this directory.
4. Now, try to restart your computer and open the App Store to check whether you have resolved the matter or not.

To Conclude

Hopefully, using the methods provided in the previous section, you will be able to resolve Mac App Store error 500. In order to perform this action smoothly, try to follow each and every step carefully. It is recommended, not to jump any one of them. Otherwise, it will be difficult for you to resolve the matter. In case, if you encounter any types of glitches while doing the steps, then you can leave a comment in the comment section.