It is extremely annoying when you encounter the Epson scanner error 9923 while using the device. As a result, you might be unable to scan any of your important documents.
This problem mainly occurs due to power-related issues. The scanner might have failed to recognize the device that contains the scanning document. Otherwise, perhaps you are using a faulty USB cable or the USB port is damaged.
You can encounter the error 9923 when your scanner is connected to a Local Area Network. Moreover, you can face this error if the scanner driver isn’t correctly installed or incompatible with the scanner. Whatever might be the reason, you need proficient solutions, as discussed below, to eliminate this problem.
Let’s move on to the possible ways of eliminating this error. Follow the order in which we have discussed the fixes to mitigate the problem permanently.
Make sure that you have connected the scanner to the right USB port of your computer or device. Then, check whether the USB cable is in good condition or not. Turn off the scanner and unplug it from the power outlet.
Finally, disconnect the scanner from your computer/device and reset the connection after a few seconds. Turn on the scanner and try to scan a document. You won’t receive the Scanner error 9923 if it was associated with a faulty connection.
If the scanner driver is not up-to-date, then use this method to get the latest version of the driver. Further, if you haven’t yet installed a correct driver for your scanner or the installation is incomplete, then simply follow the steps discussed below:
Note: Several users try to update the driver with the help of third-party software. It’s better not to use such software unless you are confirmed about its reliability.
This is the last attempt to troubleshoot the Epson scanner error 9923. It involves the following steps:
Scanner error 9923 is not an uncommon problem for Epson users. Most of them have been able to fix this issue by relying on the solutions explained here.